Does CRM Suck?

Frank Bergmann fraber@fraber.de
Wed, 10 Oct 2001 20:02:05 +0200


Hi,

I've found an interesting article about our all-loved CRM initiatives at:
http://www.cio.com/crm/edit/092801_backlash.html

Interesting to read:

    "Companies are beginning to tire of customer relationship 
    management (CRM) projects, which are failing at a rate 
    of 70 percent"

A friend of mine is crazy about ACT! and Goldmine, which 
are available for about $300 a pop. He says: 

    "90% of Siebel for 10% of the price."

Bests,
Frank

mailto:fraber@fraber.de, http://www.fraber.de/