Email schmemail...

Gregory Alan Bolcer gbolcer at
Fri Sep 19 12:37:26 PDT 2003

That's funny.  Blame the messenger instead of the
incompetent IT staff.

In 2002, IT staff spent $48.90/email user
In 2003, IT staff spent $165.53/email user

IT staff spends 8.9 IT hours a week per 1000
email users resetting passwords.

With the introduction of IM, the typical user has
reduced email use by 12.6%, telephone use by 14.4%,
fax by 11.3% and travel by 13.4%.

So in terms of real dollars and real productivity,
your story doesn't quite have a big enough
statistical sample.  I'm going to have to
go with the Gartner, Osterman, Chela, and Yankee,
Forrester numbers on email and IM instead of yours.


[1] A Survey Conducted by Osterman Research, Inc.	
Conducted January 7-17, 2003	
© 2003 Osterman Research, Inc.  All rights reserved.	

Adam L Beberg wrote:

> The cold hard facts are coming in... except in tightly controlled 
> situations, email is no longer a net gain in productivity. Neither is 
> IM. This guy deserves a medal...
> "Hey, we figured out we don't have to outsource all of your jobs to 
> India if you stop wasting 7 hours a day playing with the computer and do 
> your jobs."
> Oh, and another massive virus is out messing up the net and clogging 
> pipes again. W32.Swen.A...
> - Adam L. Beberg - beberg at
> -------------
> Deluged Telecoms Boss Bans Staff E-Mails
> By Bernhard Warner, European Internet Correspondent
>  LONDON (Reuters) -  The owner of one of Britain's biggest mobile phone 
> chains has declared war on e-mail, banning staff from sending electronic 
> missives to co-workers in a move he says will save the company millions 
> of pounds each year.
>  "We have e-mail paralysis," John Caudwell, the owner of the high street 
> retailer Phones4U, told Reuters on Friday. "If you have a cancer you 
> have to cut it out. That's what I've done."
>  Caudwell, who described himself as a slow typer who has yet to send an 
> e-mail on his own, introduced the measure this week because staff were 
> spending too much time with internal e-mails rather than dealing with 
> customers.
>  He calculated three hours per day off e-mail multiplied by the number 
> of staff affected by the ban (600-700) multiplied by the average 
> employee wage will translate to monthly savings of 1 million pounds 
> ($1.63 million).
>  "The policy came from me. The staff was initially slightly shocked that 
> I should make such a revolutionary move," he said.
>  Customers can still e-mail product questions to staff, but for managers 
> and staff at the 341 branches the privilege is history.
>  Bulging e-mail in-boxes is a daily headache for corporate drones. But 
> while e-mail fatigue is often cited as a modern-day workplace 
> distraction, few could conceive of life without it.
>  TPG, a Dutch mail express and logistics company with over 150,000 staff 
> in 62 countries, has a typical love-hate relationship with e-mail.
>  "It would be a serious setback for the company if we could no longer 
> use email, and we are not considering it," said Tanno Massar, director 
> of media relations at TPG.
>  "E-mail has its own qualities, it's very fast and you can inform many 
> people at the same time. That is something you cannot match with face to 
> face meetings," Tanno added.
>  There is one notable exception to Caudwell's ban. The company's lone 
> communications manager has the task of compiling reports from 40 company 
> managers and writing a daily e-mail distributed to the company's 2,500 
> employees.
>  (Additional reporting by Wendel Broere in Amsterdam)  
> _______________________________________________
> FoRK mailing list

Gregory Alan Bolcer, CTO  | work: +1.949.833.2800
gbolcer at  |
Endeavors Technology, Inc.| cell: +1.714.928.5476

More information about the FoRK mailing list