Gregory Alan Bolcer
gbolcer at endeavors.com
Fri Sep 19 12:37:26 PDT 2003
That's funny. Blame the messenger instead of the
incompetent IT staff.
In 2002, IT staff spent $48.90/email user
In 2003, IT staff spent $165.53/email user
IT staff spends 8.9 IT hours a week per 1000
email users resetting passwords.
With the introduction of IM, the typical user has
reduced email use by 12.6%, telephone use by 14.4%,
fax by 11.3% and travel by 13.4%.
So in terms of real dollars and real productivity,
your story doesn't quite have a big enough
statistical sample. I'm going to have to
go with the Gartner, Osterman, Chela, and Yankee,
Forrester numbers on email and IM instead of yours.
 A Survey Conducted by Osterman Research, Inc.
Conducted January 7-17, 2003
© 2003 Osterman Research, Inc. All rights reserved.
Adam L Beberg wrote:
> The cold hard facts are coming in... except in tightly controlled
> situations, email is no longer a net gain in productivity. Neither is
> IM. This guy deserves a medal...
> "Hey, we figured out we don't have to outsource all of your jobs to
> India if you stop wasting 7 hours a day playing with the computer and do
> your jobs."
> Oh, and another massive virus is out messing up the net and clogging
> pipes again. W32.Swen.A...
> - Adam L. Beberg - beberg at mithral.com
> Deluged Telecoms Boss Bans Staff E-Mails
> By Bernhard Warner, European Internet Correspondent
> LONDON (Reuters) - The owner of one of Britain's biggest mobile phone
> chains has declared war on e-mail, banning staff from sending electronic
> missives to co-workers in a move he says will save the company millions
> of pounds each year.
> "We have e-mail paralysis," John Caudwell, the owner of the high street
> retailer Phones4U, told Reuters on Friday. "If you have a cancer you
> have to cut it out. That's what I've done."
> Caudwell, who described himself as a slow typer who has yet to send an
> e-mail on his own, introduced the measure this week because staff were
> spending too much time with internal e-mails rather than dealing with
> He calculated three hours per day off e-mail multiplied by the number
> of staff affected by the ban (600-700) multiplied by the average
> employee wage will translate to monthly savings of 1 million pounds
> ($1.63 million).
> "The policy came from me. The staff was initially slightly shocked that
> I should make such a revolutionary move," he said.
> Customers can still e-mail product questions to staff, but for managers
> and staff at the 341 branches the privilege is history.
> Bulging e-mail in-boxes is a daily headache for corporate drones. But
> while e-mail fatigue is often cited as a modern-day workplace
> distraction, few could conceive of life without it.
> TPG, a Dutch mail express and logistics company with over 150,000 staff
> in 62 countries, has a typical love-hate relationship with e-mail.
> "It would be a serious setback for the company if we could no longer
> use email, and we are not considering it," said Tanno Massar, director
> of media relations at TPG.
> "E-mail has its own qualities, it's very fast and you can inform many
> people at the same time. That is something you cannot match with face to
> face meetings," Tanno added.
> There is one notable exception to Caudwell's ban. The company's lone
> communications manager has the task of compiling reports from 40 company
> managers and writing a daily e-mail distributed to the company's 2,500
> (Additional reporting by Wendel Broere in Amsterdam)
> FoRK mailing list
Gregory Alan Bolcer, CTO | work: +1.949.833.2800
gbolcer at endeavors.com | http://endeavors.com
Endeavors Technology, Inc.| cell: +1.714.928.5476
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