[FoRK] MS Oops - How not to architect and run a widely-used and well-funded database, apparently

Stephen Williams sdw at lig.net
Sun Oct 11 13:34:12 PDT 2009

We should start a group that provides architectural certifications of 
systems for security, data loss, data exportation, scalability, etc.

Some of this exists, although I'm not aware of a good lightweight 
consultancy.  And the certifications are industry specific and all or 
nothing.  It is OK to cut some corners, as long as you are not insane 
about it:

> Sidekick customers, during this service disruption, please DO NOT 
> remove your battery, reset your Sidekick, or allow it to lose power.
> Updated: 10/10/2009 12:35 PM PDT
> Dear valued T-Mobile Sidekick customers:
> T-Mobile and the Sidekick data services provider, Danger, a subsidiary 
> of Microsoft, are reaching out to express our apologies regarding the 
> recent Sidekick data service disruption.
> We appreciate your patience as Microsoft/Danger continues to work on 
> maintaining platform stability, and restoring all services for our 
> Sidekick customers.
> Regrettably, based on Microsoft/Danger's latest recovery assessment of 
> their systems, we must now inform you that personal information stored 
> on your device - such as contacts, calendar entries, to-do lists or 
> photos - that is no longer on your Sidekick almost certainly has been 
> lost as a result of a server failure at Microsoft/Danger. That said, 
> our teams continue to work around-the-clock in hopes of discovering 
> some way to recover this information. However, the likelihood of a 
> successful outcome is extremely low. As such, we wanted to share this 
> news with you and offer some tips and suggestions to help you rebuild 
> your personal content. You can find these tips in our Sidekick 
> Contacts FAQ. We encourage you to visit the Forums on a regular basis 
> to access the latest updates as well as FAQs regarding this service 
> disruption.
> In addition, we plan to communicate with you on Monday (Oct. 12) the 
> status of the remaining issues caused by the service disruption, 
> including the data recovery efforts and the Download Catalog 
> restoration which we are continuing to resolve. We also will 
> communicate any additional tips or suggestions that may help in 
> restoring your content.
> We recognize the magnitude of this inconvenience. Our primary efforts 
> have been focused on restoring our customers' personal content. We 
> also are considering additional measures for those of you who have 
> lost your content to help reinforce how valuable you are as a T-Mobile 
> customer.
> We continue to advise customers to NOT reset their device by removing 
> the battery or letting their battery drain completely, as any personal 
> content that currently resides on your device will be lost.
> Once again, T-Mobile and Microsoft/Danger regret any and all 
> inconvenience this matter has caused.


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