Ah, but you see, grasshopper, that we are merely freelancers in a corporate
world, and *we* should be learning from the winners.
After all, it is the *subcontractor*, Lufthansa SkyChefs, that offered the $1M
to any airline that would experiment with upgraded service. The money, like
the very life-force of the male black widow spider, flows uphill...
But yes, you are thankfully not protected by an industry with
multibillion-dollar startup costs, or else you, too, could get away with
absolute crimes of customer service with impunity.
Rohit